Saturday, December 06, 2025

Know your Customers

Categories: Sales and Marketing
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About Course

This highly motivational course focuses on driving home to your team the skills and attitudes they need to make a positive difference in the lives of their customers and your organization.

It gives your team the tools they need to engage customers with enhanced communication skills and presence.

Participants will learn the science behind “Wowing” their customers, and the powerful skills of ownership, creativity and problem-solving.

What Will You Learn?

  • Increased confidence when dealing with customers.
  • Increased customer satisfaction and positive word-of-mouth.
  • Greater employee ownership over the customer experience.
  • Greater control in customer interactions.
  • More creative engagement with customers and their needs.

Course Content

Knowing your Customer
Knowing your Customer

  • Who Is Your Customer?
  • Knowing Your Customer Better
  • Identify Your Ideal Customer
  • Winning Potential Customer Trust
  • Choose and Keep your Customers
  • Customer Service Mistakes
  • Customer Journey Mapping
  • Recover Lost Customers

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