Know your Customers
About Course
This highly motivational course focuses on driving home to your team the skills and attitudes they need to make a positive difference in the lives of their customers and your organization.
It gives your team the tools they need to engage customers with enhanced communication skills and presence.
Participants will learn the science behind “Wowing” their customers, and the powerful skills of ownership, creativity and problem-solving.
Course Content
Knowing your Customer
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Who Is Your Customer?
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Knowing Your Customer Better
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Identify Your Ideal Customer
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Winning Potential Customer Trust
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Choose and Keep your Customers
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Customer Service Mistakes
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Customer Journey Mapping
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Recover Lost Customers
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